FREQUENTLY ASKED QUESTIONS (FAQs)
• What are your hours of operation?
We are open Monday through Friday from 9 am until 5:00 pm and on Saturdays by appointment only. Please contact us if you would like to make an appointment.
• How can I contact you with questions?
You may contact us via email at firstname.lastname@example.org or call us at (201) 880-8000 or (888) 422-4655
• Where are you located?
Our distribution center is located at 538 Huyler Street, South Hackensack, New Jersey 07606. Our distribution center is easily accessible from Route 80. From Route 80 West Local, take Exit 65 (Green Street, Teterboro, South Hackensack). At the end of the exit ramp, turn Right onto Wesley Street. Take your first Right at the traffic light onto Huyler Street. Our distribution center will be on the Left, right next to the Park Avenue BMW Service Center. From Route 80 East Local, take Exit 65 (Green Street, Teterboro, South Hackensack). At the end of the exit ramp, turn Right onto North Street. Then turn Left onto Huyler Street. Our distribution center will be on the Left, right next to the Park Avenue BMW Service Center.
• Do you have a showroom where I can view your products?
Yes, we have a showroom. Please contact us at (201) 880-8000 or (888) 422-4655 to set up an appointment to view our products.
• What quality of material do you carry?
We only carry premium grade materials from Europe. None of our material comes from or is manufactured or cut in Eastern Asia. We are able to provide you with low prices because we own our own mosaic and tile factory overseas. There are no middle-men, suppliers or distributors involved in our transactions.
• Do you ship samples?
If you would like to view a sample before placing your full order, you can order a single tile or mosaic on our site. Unless you request a different delivery method during checkout, we will ship your sample order via UPS Ground.
• Do I need to confirm whether a product is in stock before placing my order?
No, you do not. Because we are a manufacturer and wholesaler, we stock most items in very large quantities. We can easily accommodate most large projects without any difficulty.
If, for any reason, you are not satisfied with your order, you may return the materials to us within 7 days of delivery or 15 days of invoice, whichever is later (the “Return Period”). Please contact us via email to obtain a Return Material Authorization (RMA) number.
www.CarraraTiles.com does not accept returns after the end of the Return Period and does not accept any claims once the products have been installed. As such, please inspect the contents of your order carefully upon receipt. All returned materials will be subject to a 15% re-stocking fee, which will be deducted from your refund. Shipping costs are not refundable and all return shipping costs are the customer’s responsibility. Please carefully package all materials in the original packaging for return. You will receive your refund, in the original method of payment, within a week of our receipt of the return and verification of the condition of the products.
Please note that any damage not reported within three (3) days of delivery of the order will not be refunded and partial returns will not be accepted.
Samples are not returnable or creditable.
If you have any additional questions or concerns that we have not addressed above, please do not hesitate to contact us any time via email. email@example.com